How to order?

To order, simply visit our website: www.OuDenS.com
You just have to choose the articles of your choice by clicking on "Add to cart". Then you go to your basket (the little cart at the top right of our site) and click on "Payment". You have a progress bar that will help you find your order progress.
What are the payment methods ?

Currently, you can pay by credit card or Paypal account on our site. If you have a problem to settle your purchase with one of the means, thank you for trying with the second.

How long does it take to receive an order?

 We have selected and tested ourselves the best products, and use them regularly to fully meet your expectations.



 We work directly with product suppliers hand in hand and have chosen leaders in each category to ensure the highest quality. This privileged contact with our suppliers and the advantage of not having intermediaries allows us to offer you very competitive rates.



 Allow about 10 to 30 business days for delivery of your products or items in your mailbox.



 We deliver in all countries.
In some cases, for some countries or Dom / Tom, delivery charges will be added. You will see them appear when you order.

I only received part of my order. Is this normal?

In order to deliver as quickly as possible each supplier takes care of a particular product, it is quite normal that your order is delivered in several packages because they come from different suppliers. If you only receive part of your order, do not worry, the rest of your items will be delivered to you as soon as possible.
Do you have a physical shop?

At the moment we only work on the web. You can find all our products on our site:
I chose a wrong size / color / address! Can I change it?
If this happens to you, send us an email immediately, if it is not too late we will make the change.
We know how frustrating it can be to pay for something you can not use.
How can I contact you?

To contact us, you can send an email to Support@oudens.com.

 

Is your website secure with my personal information?

We use SSL security to ensure that all your personal information is encrypted.
We do not store your credit card information and it will only be used once when you purchase your product. Then your credit card information will be automatically purged.

Do you offer a quality guarantee for your products?

The purchase experience and the satisfaction of our customers are our number 1 priority, in this sense we offer 100% satisfaction guarantee up to 30 days after receipt of your items, you can request a full refund on request by mail to:
If you have additional questions that have not been addressed in our FAQ.

Please contact us at: Support@oudens.com.